hibazi Privacy Policy — Your information is safe with us

hibazi may collect the following types of information from you at various stages:

1.1 Registration and Account Information

• Your full name and date of birth
• Email address and mobile number
• Username and password (stored in encrypted form)
• Address and nationality details

1.2 Identity Verification Information

• National ID (NID) or passport details
• Documents required as part of the KYC (Know Your Customer) process
• Information required for age verification — this site is for users aged 21 and above only

1.3 Financial Information

• Records of deposit and withdrawal transactions
• bKash, Nagad, or Rocket account details (we do not store full account numbers)
• Information related to bank transfers

1.4 Usage Information

• Login and logout times and dates
• Game play history and betting records
• Device type, IP address, and browser information
• Cookie and session data

hibazi uses your information for the following legitimate purposes:

• Account management: To create, verify, and keep your account secure.
• Transaction processing: To properly complete deposit and withdrawal requests.
• Identity verification: To prevent fraud and ensure age verification.
• Customer support: To resolve your issues and provide assistance.
• Platform improvement: To analyze user experience and further improve our services.
• Bonuses and promotions: To provide offers and rewards applicable to you.
• Responsible gaming: To detect unusual or high-risk gaming behavior.
• Legal obligations: To comply with applicable laws and regulations.

The hibazi website uses cookies. Cookies are small data files stored in your browser. We use the following types of cookies:

3.1 Essential Cookies

These cookies are essential for the core functionality of the website — maintaining login sessions, ensuring security, and keeping page navigation smooth.

3.2 Functional Cookies

These cookies help remember your preferred settings, such as language preference or display options.

3.3 Analytics Cookies

These cookies help us understand how users are using the website, which helps us improve our services. This information is collected completely anonymously.

You can disable cookies by going into your browser settings, however this may limit some functionality of the site.

hibazi stores your personal information with the highest level of security. Our security measures include:

• SSL encryption: All data transmissions are encrypted using SSL/TLS technology.
• Password hashing: Your password is never stored directly — only a strong cryptographic hash is stored.
• Restricted access: Only authorized staff can access the necessary information.
• Regular audits: Our systems undergo regular security testing.
• Firewall protection: Advanced firewall and intrusion detection systems remain active.

4.1 Data Retention Period

Data may be retained for a specified period based on legal requirements, both while your account is active and after it is closed. Records of financial transactions are retained in accordance with applicable regulations. Upon a request to close your account, unnecessary data beyond legal obligations will be deleted.

hibazi never sells your personal information. However, information may be shared in a limited manner in the following circumstances:

• Payment processors: Only the information necessary to complete transactions with bKash, Nagad, Rocket, and banking partners.
• Game providers: Minimum information required for game operation with selected platform partners.
• Legal authorities: If there is a legal directive or court order.
• Fraud prevention: With relevant authorities in cases involving investigation of money laundering or fraud.

All third-party partners operate under strict confidentiality agreements and may not use your information for any other purpose.

As a hibazi user, you have the following rights:

6.1 Right to Access Information

You can contact us at any time to find out what information we have stored about you.

6.2 Right to Correct Information

If there is an error in the information stored about you, you can request that it be corrected. Some information can be updated directly from your account settings.

6.3 Right to Delete Information

Beyond legal obligations, you can request that your personal information be deleted after closing your account.

6.4 Right to Object to Data Processing

In certain circumstances, you have the right to object to the processing of your information.

6.5 Right to Opt Out of Marketing Communications

You can request to stop receiving promotional communications at any time. This can be done through your account settings or via our support team.

If you wish to exercise any of the above rights, please contact us. We will respond to your request within 30 days.

hibazi is for users aged 21 and above only. We do not knowingly collect or store information from any minor. Completing the age verification process at the time of registration is mandatory.

If information about a minor has been collected by mistake, please bring it to our attention and we will immediately delete that information and close the relevant account.

hibazi's servers may be located in various countries. If your information is transferred outside of Bangladesh, we ensure that adequate protection measures are in place for your information in that country or region.

All data transfers are secured using industry-standard encryption technology. Confidentiality agreements remain in effect even when data is held on third-party servers.

hibazi reserves the right to update this privacy policy when necessary. For any significant changes:

• A notice will be published on the website.
• Registered users will be notified by email.
• The date of the latest update will be noted at the top of the page.

Continued use of the site after changes have been made will indicate that you have agreed to the new policy. If you do not agree to the new policy, please contact us to close your account.

hibazi prioritizes responsible gaming. By analyzing your gaming data, we may take the following steps:

• Detecting unusual gaming patterns and sending alerts.
• Helping to enforce self-set limits (betting limits, deposit limits, playing time limits).
• Processing requests for self-exclusion or temporary account suspension.

To learn more about responsible gaming, please visit our Responsible Gaming page.